Return & Exchange Policy

Inspect on delivery

You may open and inspect your order in front of the courier before paying. If something is wrong, refuse the item and contact us the same day.

Exchange

We accept exchanges within 14 days of delivery when:

• the item is unworn, unwashed and undamaged
• all original tags and packaging are attached
• you have the order number

To request an exchange, message us on WhatsApp with your order number and the item you would like instead. We will arrange pickup and send the replacement.

Returns & refunds

Because our pieces are personal-wear items, we do not offer cash refunds except where an item arrives defective or incorrect. In those cases we replace the item at no cost, or issue store credit if a replacement is not available.

Items that cannot be exchanged

For hygiene reasons, items marked final sale, and any item that has been worn, washed, scented or altered, cannot be exchanged.

Shipping costs on exchanges

The first exchange for a defective or incorrect item is free. For a change-of-mind exchange, the return shipping fee is the customer's responsibility.